As a result of the Covid-19 virus, we’re in unprecedented times and we truly hope you’re doing everything to remain healthy and safe. Here at CHARM CITY NOIR, we are definitely taking all the necessary safety precautions to ensure that you receive safe and sanitary packages. Because we can not 100% ensure that all of our customers are taking the same pre-cautionary measures, we have chosen to enact a FINAL SALE POLICY. As of March 2020, all items purchased on CHARMCITYNOIR.com will be final sale (NOT eligible for return/exchange) until further notice. We thank you for understanding that your safety comes first to us. We also want to thank you for continuing to shop with us during this time.
JUST IN CASE...
DO YOU THINK YOU RECEIVED THE WRONG ITEM?
It’s very rare, but mistakes do happen. If you believe you received an incorrect item, please email us at firstname.lastname@example.org within 2 to 3 days of delivery so we can rectify the issue for you immediately.
WAS YOUR ORDER SENT BACK TO US BY THE SHIPPING COURIER?
In the event your package is refused by you at the time of delivery or returned due to an "un-deliverable" address, a 20% restocking fee will be deducted from your refund.